Privacy Policy

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including www.halp.com.au, www.boutiquedevelopments.com.au, and associated websites within our network.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act — information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect

We collect contact information (name, email, phone, address), property-related preferences (budget, locations, school zones, property type), professional information for business listings (ABN/ACN, licenses, PI insurance, trust account details), mortgage and finance information (income, employment, deposit, credit information via third-party providers only), account information (username, encrypted password, subscription history, saved searches), and inquiry and communication data.

We automatically collect technical information (IP address, browser, OS, device), usage data (pages visited, searches, click paths), and location data (general from IP, precise from mobile with permission).

We may receive information from real estate agents, developers, builders, mortgage brokers, property data providers, credit reporting agencies (with consent), social platforms, marketing providers, and government databases.

3. How We Use Your Information

We use your information to deliver services (property search, business directory, mortgage broker connections, school zone info), communicate with you (respond to inquiries, send alerts, service notifications), improve our platform (analytics, testing, new features), and — with consent — send marketing communications.

4. Information Sharing and Disclosure

We share with property industry partners (developers, builders, agents whose listings you inquire about), financial services partners (mortgage brokers, lenders), professional service providers on request (conveyancers, inspectors), technology providers (AWS, Pipedrive, ActiveCampaign, Google Workspace, Stripe, Google Analytics), business operations (advisors, successors), and legal authorities where required.

Property listing inquiries go directly to the listing agent/developer — HALP does not store or process them. Platform inquiry forms (Contact Us, Join Us, Advertise With Us) are stored by HALP in our CRM systems.

We do not sell your personal information.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, access controls, restricted staff access, secure AWS data centres, regular backups, PCI-DSS compliant payment processing through Stripe, and staff training.

Retention: Account information (active + 7 years after closure), inquiry/communication records (up to 7 years), transaction records (7 years), marketing data (until unsubscribe), analytics (26 months).

6. Cookies and Tracking

We use essential, analytics, functional and marketing cookies. Manage via your browser settings, our consent banner, or third-party opt-out tools.

7. Your Privacy Rights

You may access, correct, port, or delete your personal information, and opt out of marketing at any time by clicking unsubscribe or emailing unsubscribe@halp.com.au. Contact privacy@halp.com.au for access/correction/deletion. Complaints: acknowledged within 7 days, responded within 30 days. Escalate to the OAIC (www.oaic.gov.au, 1300 363 992).

8. Children's Privacy

Our services are not intended for children under 18 and we do not knowingly collect their personal information.

9. Third-Party Links and Services

We link to third-party sites we do not control. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe, and social platforms.

10. International Data Transfers

Some data may be transferred to the US, EU, or elsewhere via our service providers. We take reasonable steps to ensure appropriate protections are in place.

11. Marketing and Direct Marketing

With your consent, we send property alerts, newsletters, market updates, home loan updates, guides and offers. Opt out anytime — we action requests within 5 business days. We do not share your information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this policy to reflect changed practices, laws, or new services. Material changes are notified by email (if you have an account) and via a prominent website notice.

13. Contact Us

Privacy Officer — privacy@halp.com.au — 1300 137 406 — 235 Glen Huntly Road, Elsternwick VIC 3185. General inquiries within 5 business days; access requests and complaint investigations within 30 days.